Frequently Asked Questions
- Is the live stream available on mobile devices?
- What do I need to watch?
- Can I stream a video through my iPhone/iPad to my AppleTV?
- Do I need to download anything to view the live stream?
- Can I book in advance? How do I access the show on the day of the event?
- I have problem accessing the content I previously bought. What can I do?
- The video or stream quality is bad, what can I do?
- Can I watch from different computers or phones at the same time?
Yes it is! When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and got/purchased your access, just go back to the site. You can connect from your computer, phone or tablet anytime you want to. If you got registered/purchased your ticket before on a different device, simply login with your Cleeng account and again you’ll have full access.
You need a minimum of 1.5Mb download Internet speed for our best quality, check at http://www.speedtest.net
We support most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash® or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work. We are streaming a lower bitrate feed that works over most 3G and 4G services. Please consult with your local access carrier for rules and regulations. Please be aware that we are not responsible for data connection charges to view the stream on any platform or service.
Definitely Yes! You can easily purchase videos and watch it directly on your iPhone and iPad as it works no matter where you are as long as you have internet connection.
If you prefer to stream a video on your Apple TV, you can use AirPlay directly from your iOS devices.
What you need:
• iPhone, iPad, iPad mini or iPod touch
• Apple TV
Note: Your iOS device and AppleTV needs to be connected on the same Wi-Fi network.
Not at all. Once you have a ticket you have instant access to view the live stream. The video plays automatically in your browser like (Internet Explorer, Firefox, Safari, Google Chrome, etc.)
It works on PC, Mac®, tablet or smartphone, just ensure that you have a stable internet connection to watch the video.
Below are three simple ways to gain access to your event stream:
1. Access the receipt that was sent to you via email when you purchased your ticket.
You will notice that there is a link to the event on the receipt. Simply click on it and log into the event with your credentials.
2. Access directly on the website from which you registered or purchased the event.
Just click “Already have a ticket?” then enter your correct credentials.
3. Log in to your Cleeng account. This account was automatically created when you purchased the event – use the same email address and password.
We actually recommend you book your ticket in advance. This way, you avoid the queue (even on internet, it can happen!). Then connect a few minutes before the show.
Two ways to get access to the show:
1- from the email receipt you received from Cleeng (check your spam, it may happen it was wrongly classified)
2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your credentials, and that’s it!
Few options are available:
Option 1: Search your email inbox for “Cleeng receipt”. Have a look too at your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase. It should work!
Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1.
Option 3: If it still doesn’t work, possibly your initial order didn’t go through. Please place another order. File a refund inquiry below mentioning your Cleeng receipt number(s). We’ll proceed with refunds within 72h after the event.
Control your internet connection; try reloading the page a few times or see if you can access the event from another browser and/or device. If the issue continues please check our Twitter for the latest streaming status updates. If no mention of any issue, it must be related to your internet connection. Please check it, and be patient 🙂
Yes, when you registered/purchased on one computer/tablet/phone you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse. To avoid your account being cut off, don’t use more than 2 different devices just before and during the event.